Shaky is having IT problems. We all go through this. Something on the work computer doesn't work. You call the IT help desk. Even if you have a good idea of the problem, they run through the template for fixing it. This generally goes like so:

1. Reboot the computer
2. If problem persists, call someone else.

I think I really could have made it as an IT help desk worker. To be employed on an IT help desk you need to be able to do the following:

1. Not be around when needed. This is especially good if it is a critical system that has crashed. Or if you've just lost a whole day's work. It is important to turn off your mobile so you are completely uncontactable.
2. Be around when not needed. This requires working the shortest hours in the office and certainly not be around for installing or fixing anything outside the hours 9am to 4pm.
3. Learn to use the phrase: "I'll fix it at lunchtime." IT lunchtime tends to be a period somewhere between 2pm and 4pm and inevitably after you've already had lunch yourself and are trying to get on with work.
4. Learn to treat everyone like idiots. This isn't so hard.
5. Use the word reboot often. If someone comes back with an "I've already rebooted" you need to be quick enough to say "Do it again", because all IT people know two reboots are better than one.
6. If rebooting fails, completely re-install the program. Sure this means losing all settings and data, but at least you've killed an hour while it re-installed.
7. If that fails, you'll need to rebuild the machine. This is a nebulous concept that no human can understand, so saying it will take a week can keep the heat off for a while.
8. Indulge various vendor treats. This is because computer and software vendors seem to think that people in IT departments make decisions. Take advantage of this stupidity.
9. Pick on those who are defenceless and tell them they are part of a pilot project. This requires taking something that works well and replacing it with a new sysytem that's never been tried before. The new one is cheaper, but takes months to learn and cannot do several key functions the old program could.
10. Have a really annoying mobile phone ring. Just because it will no doubt go off several times while you're fixing someone's computer and you really want to piss them off.

That's all there is to it. You're now qualified. Just reboot first.